The Peruvian government, through the authorities of the sector, granted GRUPO ALPAMAYO TOURS & PERU EXPEDITIONS TOURS the CALTUR certification, a very important part of the National Tourism Quality Plan. We got level 2 and hope to get to level 3 soon, which is the highest.
Importance of CALTUR Certification
For GRUPO ALPAMAYO TOURS & PERU EXPEDITIONS TOURS, having obtained this certification in 2023 is something very valuable. Firstly, it is a concrete proof of the high level of quality of all our tourism services. It also obliges us to maintain these high service standards in our areas, and finally, reaffirms, reinforces our leadership position in the national market. Find out more about who we are and our commitments. The Integrated Management System (SIG) is the one that controls all the operations and quality standards that we obtain.
The level 2 CALTUR certification that GRUPO ALPAMAYO TOURS & PERU EXPEDITIONS TOURS obtained means official recognition of the excellence that we provide to visitors (this requires above all that we be a travel agency with valid certificates and licenses), both national and foreign , which contributes to increase the prestige of the country as a highly desirable tourist destination. Likewise, it is an award for the efficient and modern organization of all areas of our company.
Preparation and Evaluation of GRUPO ALPAMAYO TOURS & PERU EXPEDITIONS TOURS
The preparation process with a view to obtaining the CALTUR certification was something global and progressive in our travel agency: it took months and required the participation of our entire staff of professionals. Many aspects of the operations were improved, training workshops were held and finally there was an exhaustive review of the work systems in all sectors, from Management to the Quality Control sector, to adapt them to the requirements indicated by the auditors of CALTUR, who are specialists from CENFOTUR, the best institution in Peru in tourism education, recognized by the World Tourism Organization. We had several long working meetings with them throughout this period.
For the evaluation, we received a specialized official from the Ministry of Foreign Trade and Tourism at our headquarters, who for several hours tested and scrutinized essential aspects such as the marketing of tourist destinations, communication with clients for contacts, quotes, logistics of tours, efficiency in various areas such as sales, operations and reservations, among others. Of course, all the sectors required to achieve CALTUR certification were inspected. In addition, the expert auditor reviewed step by step the implementation of the SABP (System for the Application of Good Practices), a tool developed to progressively implement a dynamic of continuous improvement in the company, which greatly increases the quality and competitiveness of the same.
Due to the fact that the implementation of our high quality system and leadership in tourism services achieved an excellent final rating, we obtained the level 2 certification (one step away from the maximum, that is, level 3), in addition to the congratulations of the Ministry.
Due to government regulations, there is an administrative term between the approval and the officialization of the CALTUR certificate. For the coming months, we await the announcement and respective documents, as well as the award ceremony, all of which we will also share with you.
CALTUR Certification and Future Projection
Naturally, GRUPO ALPAMAYO TOURS & PERU EXPEDITIONS TOURS is always in the effort to maintain and also improve the quality, level of business performance.
At the national level, we hope to reach the maximum CALTUR rating (level 3). GRUPO ALPAMAYO TOURS & PERU EXPEDITIONS TOURS is a team of professionals that constantly strives to provide a total quality service to our passengers, and this is also part of our projection into the future.
For example, we wish to continue obtaining certifications such as TripAdvisor’s, which demonstrate our efforts for continuous improvement and our excellence.
2022 was a year of very important achievements for GRUPO ALPAMAYO TOURS & PERU EXPEDITIONS TOURS, to which is now added the important CALTUR certification from the Ministry of Foreign Trade and Tourism!
Website:https://www.calidadturistica.pe/Publico/Registro
ONE MORE YEAR 2023 WE ARE PART OF AAVOTA – Association of Travel Agencies and Tour Operators Ancash
We are two companies Grupo Alpamayo Tours & Peru Expeditionas Tours we are both the same company founded by Juventino Albino Caldua who is a guide and founder since 1978 and Eric Albino Lluiya who is the son and started with the company since 2004, we are part of a group of very formal travel agencies.
Certificate of Active Member AAVOTA ANCASH Associate 2023, certificate valid until December 31, 2023
Peru Expeditions Tours
Grupo Alpamayo Tours
Hotel Valery 2 Starts in Huaraz
Valery Hostel Center in Huaraz
Website: https://aavota.org/
Código de Conducta en Contra de la ESNNA
Acciones por un Turismo Responsable
El Ministerio de Comercio Exterior y Turismo del Perú ha establecido su compromiso en contra de la explotación sexual de niños, niñas y adolescentes, a través del Código de Conducta contra la ESNNA.
Esta importante iniciativa del Ministerio de Comercio Exterior y Turismo (MINCETUR) consiste en sensibilizar y capacitar a todos los involucrados del sector turístico de nuestro país con el objetivo de prevenir y erradicar la explotación sexual de menores de edad (menores de 18 años).
Code of Conduct against SEC and our Commitment
At GRUPO ALPAMAYO TOURS & PERU EXPEDITIONS TOURS we are committed to promoting and developing a series of joint actions in order to prevent and eradicate the problem of Sexual Exploitation of Boys, Girls and Adolescents in the development of our services and through all our members. team (stakeholders or groups
Actions developed by GRUPO ALPAMAYO TOURS & PERU EXPEDITIONS TOURS against SEC
By adhering to the Code of Conduct to eradicate the Sexual Exploitation of Boys, Girls and Adolescents (ESNNA), we are committed to constantly putting a series of actions into practice, including:
In the specific case of travel agencies and tour operators, as is the case of GRUPO ALPAMAYO TOURS & PERU EXPEDITIONS TOURS, adhere to this commitment by signing the Code of Conduct against ESNNA, before DIRCETUR and we promise to comply with the principles and duties established in this document; as well as in compliance with the General Tourism Law and its regulations on the prevention of ESNNA.
Promote awareness and training of all members of our team: administrative staff, operational staff, commercial staff and other parties; in order to contribute to the eradication of SEC. In this sense, in accordance with our values and legal aspects, none of the members of the GRUPO ALPAMAYO TOURS & PERU EXPEDITIONS TOURS team offer, nor do they access requests related to the different modalities of commercial sex associated with:
- The use of children and adolescents in pornographic activities.
- Sex tourism.
- Trafficking of children and adolescents for the purpose of commercial sexual exploitation.
In the same way, promote the awareness and training of all our stakeholders or interest groups among which are: guides, cooks, drivers, support (porters), muleteers, rural community tourism ventures, hotels, hostels, restaurants ( as well as their respective collaborators) and other interest groups; in order to contribute to the eradication of SEC. In this sense, in accordance with our values and legal aspects, none of the interest groups offer or access requests related to the different modalities of commercial sex associated with:
- The use of children and adolescents in pornographic activities.
- Sex tourism.
- Trafficking of children and adolescents for the purpose of commercial sexual exploitation.
Sign the Code of Conduct for Suppliers of GRUPO ALPAMAYO TOURS & PERU EXPEDITIONS TOURS, through which all stakeholders and the various activities throughout the value chain in our operations commit to enforcing the five commitments established in the document; as well as comply with reporting SEC to the authorities as appropriate.
As an additional aspect to the commitment with our Corporate Social Responsibility Policy, in GRUPO ALPAMAYO TOURS & PERU EXPEDITIONS TOURS promote the well-being of children in our region and country, indirectly, through the generation of income in favor of the families in the destinations where we develop our tourist activity. As well as supporting children on special occasions, such as Christmas, Children’s Day, among others.
The Safe Travels seal for GRUPO ALPAMAYO TOURS & PERU EXPEDITIONS TOURS and Huaraz 2022
The arrival of covid19 generated changes in people’s lives, directly affecting travelers who today have to be attentive to the Safe Travels seal, such as the one that GRUPO ALPAMAYO TOURS & PERU EXPEDITIONS TOURS has in Huaraz.
A seal that was created to be able to identify the tourist services that are concerned about the health of all those involved in the trips in 2021.
Because the protocols are not only applied to take care of the health of travelers who arrive in Cusco or seek the most important tourist destinations in Peru; the protocols also help workers and locals.
The Safe Travels seal takes care of everyone’s health in the face of covid19.
Safe Travel and the destinations of the world 2021
Safe Travel aims to design and implement a set of protocols that obey the recommendations of the World Health Organization (WHO) to create standards for health in the tourism industry.
As a consequence of the Safe Travel seal, the confidence of travelers increases, in order to achieve the return of tourist activation and ensure the health of all.
According to the WTTC website, “Safe travel was developed and endorsed by WTTC members, including: Hilton, Radisson Hospitality, Marriott International and InterContinental Hotels Group, and industry associations such as Airports Council International (ACI) , the Cruise Lines International Association (CLIA) and the International Air Transport Association (IATA).”
The seal represents an effort on the part of companies, municipalities and organizations to improve sanitary conditions so that travelers can continue enjoying our guilty pleasure of reaching destinations like Machu Picchu.
Machu Picchu was one of the first tourist destinations in the world to receive the seal.
GRUPO ALPAMAYO TOURS & PERU EXPEDITIONS TOURS and Safe Travel
The role of tourism agencies within the covid19 control ecosystem in the world is very important, in order to offer safe services for everyone.
GRUPO ALPAMAYO TOURS & PERU EXPEDITIONS TOURS is an agency specialized in offering the best travel experiences for all visitors to our country, we have taken care of professionalizing each area of our organization to achieve the Safe Travel seal.
A seal that represents our role within the tourism ecosystem and the social commitment that we have always sought to develop.
Throughout the more than ten years that GRUPO ALPAMAYO TOURS & PERU EXPEDITIONS TOURS has had, the focus has always been on offering the best quality of service that includes care for the ecosystem, including covid19 control.
And our social work has been maintained during the pandemic to support the tourism sector that was affected by covid19, hoping that with the Safe Travel seal the economy can be activated within Peru.
Safe Travel in Peru
In 2021, most tourist services are already enabled for the entry of travelers, foreign and local travel restrictions have been relaxed to allow a greater influx of people.
The Safe Travel seal can be found on tours and in the interior regions of Peru, an opportunity to find the best place to spend our next vacation.
If you have any questions or suggestions for your next trip, contact us at GRUPO ALPAMAYO TOURS & PERU EXPEDITIONS TOURS, we will advise you on all the details so that you can only focus on enjoying your vacation.
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